Privacy Policy
This Privacy Policy explains how Tchekz Limited (“Tchekz”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our mobile applications, website, or interact with our services.
1. Who we are
Tchekz Limited is a company registered in England and Wales.
Company number: 16870688
Registered office: 27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM.
You can contact us at: info@tchekz.com.
2. What we do
Tchekz provides automated tools to help shoppers verify that their online orders match what was originally delivered. Our service is a general e-commerce companion that automates the organization of purchase history from a wide range of retailers (including, but not limited to, Grocery, Food Delivery platforms, Amazon, and eBay) by processing order notification emails and digital receipts.
3. Personal data we collect
We may collect and process the following types of personal data:
- Contact & Account Data: your email address and account credentials when you register or join our waitlist.
- Order & Shopping Data: data extracted from your digital order notifications and receipts, including retailer names, item descriptions, quantities, unit prices, and total transaction amounts.
- Transaction & Credit Data: your prepaid credit balance and usage history within the app to manage your access to our automated services.
- Technical Data: such as your IP address, device information, and basic usage information.
4. How we collect data
We collect data in the following ways:
- Directly from you: for example, when you register an account or contact our support team.
- Automated Ingestion: when you authorize Tchekz to connect to your email provider, our system identifies and extracts order and shipping notifications.
- Automatically: through cookies and internal app logging used for security and troubleshooting.
5. How we use your data
We use your personal data for the following purposes:
- Service Delivery: to organize your shopping history across multiple retailers and identify discrepancies in deliveries.
- Billing Management: to manage your prepaid credit balance and facilitate secure payments.
- Product development: to understand how users interact with Tchekz so we can improve our extraction logic and user experience.
- Legal and compliance: to comply with legal obligations and protect our rights, users, and services.
6. Legal bases for processing (UK & EU visitors)
If you are in the UK or EU, we rely on the following legal bases under the UK GDPR / EU GDPR:
- Contractual Necessity: to provide the order tracking and verification services you have requested.
- Consent: when you voluntarily connect an email account for automated ingestion or join our waitlist.
- Legitimate interests: to secure our platform and improve our services, where these interests are not overridden by your rights.
7. Cookies and tracking technologies
We use limited cookies to operate our website and improve your experience, including essential functional cookies and analytics cookies (Google Analytics 4). We do not use this data to identify you personally across other websites.
8. How we share your data
We do not sell your personal data. We may share limited personal data with:
- Stripe: Our payment processor. Tchekz does not store your credit card details; these are handled directly by Stripe.
- Service providers: such as hosting providers (e.g., Hostinger) or email API providers who help us run the app and communicate with you.
- Authorities: if we are legally required to do so.
9. International transfers
Where personal data is transferred internationally (outside the UK or EU), we take appropriate steps to ensure it is protected, such as using standard contractual clauses or providers that implement adequate safeguards.
10. Data security
We implement industry-standard security to protect your data. All data is encrypted in transit via HTTPS. We also utilize Android security flags to prevent unauthorized screen recording or screenshots of your order history within the app.
11. Data retention and deletion
We keep your order history as long as your account is active. You have the right to request the deletion of your account and all associated data at any time through the App Settings or by contacting us at info@tchekz.com.
12. Your rights
If you are in the UK or EU, you have the right to access, correct, or request deletion of your data, object to or restrict processing, and the right to data portability. To exercise these rights, please contact us.
13. Children
Tchekz is not intended for children under 16 and we do not knowingly collect personal data from children.
14. Contact us
If you have any questions about this Privacy Policy, please contact:
Tchekz Limited
27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM.
Email: info@tchekz.com